Terms and Conditions

Welcome to the Khaban Bacalar Hotel website. By accessing this website, you agree to comply with the following terms and conditions. If you do not agree to these terms, please do not use our website.

1. General Information

Hotel Khaban Bacalar is located in an area where access to common areas requires descending more than 80 steps. Unfortunately, our hotel is not wheelchair accessible.

2. Pets:

Pets are not allowed on the hotel premises, except for emotional support animals. Guests wishing to bring an emotional support animal must present a valid medical certificate attesting to the animal's need.

3. Food and Beverages:

Food and beverages are not permitted inside the hotel. For the comfort and safety of our guests, we offer food and beverage service in designated areas.

4. Reservations and Cancellations:

Specific booking and cancellation policies are available in the cancellation policy section of our website. We reserve the right to modify our policies at any time.

5. Responsibility:

Hotel Khaban Bacalar will not be liable for any direct or indirect damage or loss that may arise from the use of this website, the information contained therein, or the inability to access the website or its services.

7. Applicable Legislation:

These terms and conditions shall be governed by and construed in accordance with the laws of Mexico, without regard to its conflict of law principles. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the competent courts.

8. Contact:

For any questions related to these terms and conditions, please contact us at info@khabanbacalar.com

Standard Rate

• If you cancel your reservation 3 days before your arrival date, you will receive a full refund minus a 5% administrative fee. If you cancel within 3 days of your arrival, you will be charged for the first night of your stay plus taxes.

Best Non-Refundable Rate

• The customer will have to pay the full price of the reservation at any time. In case of cancellation, the penalty is 100%.

Important: After making your reservation, if you chose a payment method other than PayPal, we will contact you via WhatsApp or email to finalize the process and guarantee your reservation. For promotional or discounted rates, whether for direct clients, agencies, or promoters, no refunds will be issued in case of cancellation or no-show. In case of no-show, the first night of the stay plus taxes will be charged. No refunds will be issued for weather-related reasons, force majeure without justification, or early departures. During the Christmas, New Year's, Holy Week, and Easter seasons, cancellation policies are different.

1. Cancellations 15 days or more before arrival: penalty of 25% of the total booking. 2. Cancellations within 15 days of arrival: penalty of 100% of the total booking. In cases of refund according to the cancellation policies, the refund will be made within 15 to 20 business days, depending on the issuing bank.

By making your reservation you accept all the established policies.